Water Utilities Amalgamation and Rates Approved
On September 3, 2024, the Nova Scotia Utility and Review Board (NSUARB) issued the following decision:
"Application to consolidate the Windsor Water Utility and the West Hants Water Utility into the West Hants Regional Water Utility is approved. The Schedule of Rates and Charges and Schedule of Rules and Regulations are approved as amended by the Utility in response to the Undertakings.”
New, approved rates will take effect on October 1, 2024 and be reflected on water bills issued in January, 2025. Below is a water rates comparison chart and copy of the Board Order, Matter M11538, including the Schedule of Rates and Charges for Water and Water Services and a Shedule of Rules and Regulations.
pdf 2024-09-03 UARB Approved Water Rates Chart.pdf (116 KB)
Look for this insert with the October 2024 water bills containing more information for utility customers.
You can also visit the NSUARB website and search, M11538 for all information related to this decision.
Are you having trouble reading your bill?
This sample invoice may help with understanding your bill and answering some of your questions.
pdf 2024-10-07 Sample Water Utility Invoice - Updated.pdf (635 KB)
Is your water bill higher than you expected?
Should you have any questions about your billing or if you have not received a utility bill, please reach out. Contact our Utility Clerk by calling 902-798-8391, ext. 107 or email This email address is being protected from spambots. You need JavaScript enabled to view it..
Water Service Contracts
If you are a new resident of West Hants or moving to a new location in the municipality and your property is connected to municipal water and sewer, it is required that you sign a water contract. This creates an account tied to your property’s water meter. Enter the required information and submit your water contract here.
Cancelling Water Service
If you are moving or need your water services temporarily disconnected, you can cancel your water service here.
Want to learn more about our water treatment facility?
Check out Water Treatment: From Source to Tap