Did you fill your pool using Municipal Water

To figure out how this might affect your next water utility bill, check out this pdf Pool Filling Costs Table (54 KB) .

COVID 19 Property Tax Financing Program 1

The Province of Nova Scotia and the Nova Scotia Federation of Municipalities partnered to announce a new financing program for those who have been impacted by COVID-19 valued at $380 million. In response, Council adopted the pdf COVID-19 Property Tax Financing Program Policy (212 KB) which will allow for a one-time property tax financing program for qualifying owners of residential and commercial properties that have been negatively affected by the global pandemic.

Residential property owners who have experienced a significant reduction in income or rental income due to the State of Emergency declared in response to COVID-19 who are able to provide supporting documentation (as laid out in Section 4 of the pdf Policy (212 KB) ) along with those who own property and are a registered Tourism Operator with Tourism Nova Scotia for the 2019 tourist season (excluding Airbnbs) may qualify.

Commercial property owners, with a total taxable 2020 property assessment equal to or less than $4,000,000, whose business or building located on the property experienced financial hardship through loss of revenue related to the State of Emergency may also qualify with supporting documentation. Further information on qualifications for commercial property owners can be found in Section 4.b. of the pdf Policy (212 KB)

Exclusions, General Requirements, Tax Installment Information, Terms of the Program and General Provisions related to the Program can be found in Sections 5 through 9 of the pdf Policy (212 KB) .

Frequently Asked Questions

The Regional Municipality’s budget determines the amount of money required to support each municipal service (fire, police, schools, infrastructure, etc.). The budget must be approved by Council and all anticipated expenditures must be accounted for.

On June 3, 2020, West Hants Regional Municipal Council approved the following budgets:

The  pdf Operating Budget (1.22 MB)  covers the day-to-day spending on services such as waste management, protective services, park maintenance and programming. The Water Utility Operating Budgets cover the daily operations of the water utilities which provide safe drinking water to customers in the communities of Hantsport, Windsor, Three Mile Plains and Falmouth and is included in the Operating Budget.

The pdf Capital Budget (808 KB) funds the Municipality’s infrastructure which supports service delivery related to sidewalks, water and wastewater infrastructure, roads, parks and more.

The pdf Reserves Budget (402 KB) effectively supports municipal assets management planning. This allows the Municipality to save for future infrastructure development and unforeseen costs, to avoid debt and abide by legislative requirements.

The 2020/2021 overall municipal operating budget is $25.1 million, click pdf here (639 KB) for summary.

The 2020-2021 Property Tax Rates have been set by Council. Please see the below tables for the new Residential, Resource and Commercial rates by area.

Tax Rate Table 2

Commercial Tax Rate 2020 2021

Please reach out to our Tax Clerk, Suzanne Brown, if you have any questions regarding property taxes by email at This email address is being protected from spambots. You need JavaScript enabled to view it. or by calling 902-798-8391 ext.106.

Property taxes are based on the rate set by Council annually and applied to each property based on the assessment provided to us by Property Vaulation Services Corporation (PVSC). 

Our tax year runs from April 1st to March 31st, with property tax bills mailed out once a year at the end of July. Payments are due in full by September 1st and interest is applied to outstanding balances at the end of each month.  

Click here to learn more about our payment options, including online and telebanking payments.

Have a question about your assessment? Contact PVSC at 1-800-380-7775 or visit their website at pvsc.ca. Property Valuation Services Corporation (PVSC) is a not-for-profit organization responsible for assessing all property in Nova Scotia as mandated under the Nova Scotia Assessment Act. Property assessments are sent by PVSC in January of each year. Contact them if you have not yet received your assessment.

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Water Utilities provide the Municipality with potable water and sanitary sewer services. These services are regulated by Nova Scotia Environment and must meet Drinking Water and Wastewater Treatment quality standards. Water rates are approved by the Nova Scotia Utility and Review Board (NSUARB). The current rates for our water utilities can be found here. and the sewer rates here

Water Utility bills are sent out to customers every three months (quarterly); in January, April, July and October. These invoices include base rate and consumption charges for both water and sewer. The base rates are based on a 90-day cycle and will vary slightly if the billing cycle is less or more than 90 days. The consumption charges are based upon the read received from your water meter.

Water Utility bills are due 30 days after the billing date. After 30 days, shut off notices are sent to those accounts which remain unpaid and interest will start accruing. If a utility bill is still not paid after 40 days from the billing date, a suspension of service (water shutoff) and a $50 charge may apply.

We offer a number of different payment options. Click here to learn more. 

If you are a new resident to West Hants or are moving to a new location within the region please ensure that you complete a new water contract. There is a $ 100 deposit required when signing up a new water account which remains on your account along with a one-time $50 administration fee on your first billing.

If you are moving or need your water services temporarily disconnected, please ensure that you contact us at least 48 hours in advance to allow for time to arrange the appointment.

Are you having trouble reading your bill? This sample bill may help with understanding your bill and answering some of your questions.

Is your water bill higher than you expected? You could have a leak in your home. Check out this page for information on how to detect a leak in your home: Check for Leaks 

Should you have any questions about your billing or if you have not received a utility bill please contact our Water Utility Clerk, Cathy Curry, at 902-798-8391 ext.107 or email her at This email address is being protected from spambots. You need JavaScript enabled to view it..

Want to learn more about our treatment facilities? Check out these pages: Water Treatment: From Source to Tap & Wastewater Treatment